Refund Policy

Last Update: October 2025

At Ops.Tools, we stand behind the quality of our API platform. We offer a 30-day money-back guarantee for new customers so you can evaluate the service risk-free.

30-Day Money Back Guarantee

If you are not satisfied with the Ops.Tools API platform within the first 30 days of your purchase, we will provide a full refund. We want you to feel confident evaluating the service for your operational workflows.

Refund Eligibility

To be eligible for a refund, please note the following conditions:

• Refund requests must be made within 30 days of the initial purchase
• The request should include your account email and order number
• Briefly explain why you're requesting a refund (this helps us improve our service)
• No violation of our Terms of Service has occurred

How to Request a Refund

To request a refund, please contact our support team:

• Email: support@ops.tools
• Include "Refund Request" in the subject line
• Provide your account email and order details

Refund Processing Time

Once your refund request is approved, we'll process it within 5-7 business days. The refund will be credited back to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for refunds:

• API usage beyond the 30-day guarantee period
• Custom development services
• Enterprise contracts with custom terms

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at support@ops.tools. We're here to help!