Refund Policy

Last Update: April 2026

We want Ops.Tools billing to be clear and fair. This policy explains how refund requests are reviewed for subscriptions, credits, renewals, and usage-based charges.

New Subscription Refunds

If Ops.Tools is not a fit, contact us within 30 days of your first subscription purchase. We will review the account and may issue a refund for the initial subscription payment when the account was used in good faith and did not violate our Terms of Service.

Usage, Credits, and Renewals

• Consumed API usage, consumed credits, and completed one-time purchases are generally non-refundable.
• Renewal refunds are reviewed case by case when requested promptly after the renewal charge.
• Unused credits may expire or remain available according to the plan or purchase terms shown at checkout.
• Enterprise contracts, custom plans, and negotiated invoices follow the terms in the signed agreement.

Billing Errors

If you believe you were charged incorrectly, contact us as soon as possible with the account email, invoice ID, payment date, and a short description of the issue. Confirmed billing errors will be corrected.

How to Request a Refund

Email support@ops.tools with the subject "Refund Request" and include your account email, invoice or order number, and the reason for the request. You can also reach us through the contact page.

Processing Time

Approved refunds are usually submitted to the payment processor within 5 to 7 business days. Your bank, card network, or payment provider may take additional time to post the refund.

Chargebacks

Please contact us before filing a chargeback so we can investigate and resolve billing questions quickly. Accounts with unresolved payment disputes may be suspended while the dispute is reviewed.